Privacy policy
Privacy Policy
At SweeterTruth Ventures Pvt. Ltd. ("SweeterTruth", "we", "us", "our"), we highly prioritise your concerns regarding online privacy and security during your visits and transactions on sweetertruth.com (the "Site"). We are dedicated to ensuring that the information you provide remains secure and is used appropriately.
Should you have any inquiries not covered in the following privacy and security policy, please do not hesitate to reach out to us. Your feedback is invaluable, and we continuously strive to enhance our services to better cater to your requirements.
Information We Collect
SweeterTruth collects essential information necessary to fulfil your requests, which may include your name, mailing address, email address and phone number. This information is gathered when you make purchases, create an account, contact our consumer care team, or subscribe to email notifications.
Your card details are solicited solely during order placement and are transmitted using the highest level of encryption to ensure utmost safety and security. We do not store your complete card details on our servers.
Cookies and Tracking Data
During your website navigation, we utilise cookies or small pieces of tracking data to gather insights into your preferences, such as your internet service provider's address and your interactions and activities on our website. This data is not linked to individual customers, and we strictly refrain from using cookies to store confidential information such as passwords or credit and debit card details.
You may disable cookies through your browser settings. Please note that certain features of the Site, including the shopping cart and checkout, may not function correctly if cookies are disabled.
How We Use the Information We Collect
Our primary purpose for collecting information is to facilitate order processing, shipping and customer service. For instance, we may reach out to provide updates on your order status, shipping information, or to address any queries related to your order.
Additionally, we use this information to:
- Verify your identity and process payments securely.
- Respond to your enquiries, complaints and requests made through email or WhatsApp.
- Enhance our products, services, website content and user experience.
- Send you promotional communications and newsletters where you have opted in, which you may unsubscribe from at any time.
- Comply with applicable legal, tax, accounting and regulatory obligations.
Sharing of Information
We do not sell or rent your personal information. We share your information only to the extent necessary, and only with:
- Payment gateway providers, to process and secure your transactions.
- Courier and logistics partners, to deliver your order to the address you provide.
- Technology and e-commerce platform providers, who host and operate the Site on our behalf.
- Government or regulatory authorities, where disclosure is required by applicable law or legal process.
These parties are permitted to use your information only for the purposes for which it was shared with them.
Security Measures Implemented by SweeterTruth for Online Shopping
To ensure secure online transactions, we employ secure socket layer (SSL) technology when you place orders or access your account information. This technology encrypts all data you input before transmission to us.
Moreover, all customer data we collect is safeguarded against unauthorised access. We employ reasonable and up-to-date internet security measures and technologies to thwart unauthorised access, maintain data accuracy and ensure the appropriate use of information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to complete your order, provide customer support, and satisfy legal, tax, accounting or reporting requirements. Thereafter, the information is deleted or anonymised.
Your Rights and Choices
- You may request access to, correction of, or deletion of the personal information we hold about you.
- You may withdraw consent to marketing communications at any time by using the unsubscribe link in our emails or by writing to us.
- You may request that we stop processing your information, subject to our legal and contractual obligations.
To exercise any of these rights, write to us at consumer@sweetertruth.com. We may need to verify your identity before acting on your request.
Children's Privacy
The Site is not intended for use by children under the age of 18 without the involvement of a parent or legal guardian. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can remove it.
Policy Amendments
You acknowledge that this Privacy Policy forms an integral part of the User Agreement, and your use of this Site implies unconditional agreement to our Privacy Policy. If you disagree with this Privacy Policy, please refrain from using our Site.
Your visit and any privacy-related disputes are governed by this policy and the User Agreement, including provisions on damages. We reserve the right to amend the terms of use and this Privacy Policy at our discretion. Any changes will be promptly posted to keep you informed of our policy alterations. Unless otherwise stated, our current Privacy Policy applies to all information we possess about you and your account.
Grievance Redressal and Contact
If you have any question, concern or grievance regarding this Privacy Policy or the handling of your personal information, please contact us:
- Company: SweeterTruth Ventures Pvt. Ltd.
- Registered office: 503, Asopalav Avenue, Nana Mava Road, Rajkot, Gujarat – 360005, India
- Email: consumer@sweetertruth.com
- Phone / WhatsApp: +91 8866725293
- Website: sweetertruth.com
We aim to acknowledge every grievance within 48 hours and to resolve it within a reasonable period from the date of receipt.
