Shipping policy

Shipping Policy

This Shipping Policy sets out how orders placed with SweeterTruth Ventures Pvt. Ltd. ("SweeterTruth", "we", "us", "our") through sweetertruth.com (the "Platform") are processed, dispatched and delivered.

Shipping Coverage

Orders for the user are shipped through registered domestic courier companies and/or speed post only. We currently ship across India. Delivery to certain pin codes may be restricted by courier serviceability, and we will inform you if your delivery location cannot be serviced.

Dispatch Time

  • Orders are dispatched within 2 days (48 hours) from the date of the order and/or payment, or as per the delivery date agreed at the time of order confirmation.
  • Dispatch timelines are counted in working days and exclude Sundays and public holidays.
  • Orders placed during sale periods, festive periods or promotional campaigns may take marginally longer to dispatch.

Delivery Time

  • Once dispatched, orders are typically delivered within 5–7 working days, subject to courier company and post office norms.
  • Delivery timelines are indicative estimates and are not guaranteed. Remote locations, weather disruptions, regional restrictions and other factors outside our control may extend transit time.
  • The Platform Owner shall not be liable for any delay in delivery by the courier company or postal authority.

Delivery Address and Confirmation

  • Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure that the delivery address, pin code and contact number entered are complete and accurate.
  • Delivery of our services will be confirmed on your email ID as specified at the time of registration.
  • Tracking details, where available from the courier partner, will be shared with you by email or WhatsApp once your order is dispatched.
  • If a shipment is returned to us as undelivered due to an incorrect or incomplete address, or repeated unavailability of the recipient, any re-shipping costs will be payable by the buyer.

Shipping Charges

  • Shipping charges, where applicable, are calculated and displayed at checkout before you complete your payment.
  • If there are any shipping cost(s) levied by the seller or the Platform Owner (as the case may be), the same is not refundable.

Damaged or Tampered Shipments

Please inspect your package at the time of delivery. If the outer packaging appears damaged, tampered with or leaking, you may decline to accept the shipment at your doorstep. If the damage is noticed after delivery, report it to us within 2 days (48 hours) of receipt, along with photographs of the packaging and the product, so that we can resolve it under our Cancellation and Refund Policy.

Delays and Support

If your order has not been delivered within the estimated timeline, or if you face any issue in utilising our services, please contact our helpdesk:

  • Consumer care WhatsApp: +91 8866725293
  • Email: consumer@sweetertruth.com

Please quote your order number when contacting us so that we can trace your shipment with the courier partner and update you at the earliest.

Contact Us

  • Company: SweeterTruth Ventures Pvt. Ltd.
  • Address: 503, Asopalav Avenue, Nana Mava Road, Rajkot, Gujarat – 360005, India
  • Email: consumer@sweetertruth.com
  • Phone / WhatsApp: +91 8866725293
  • Website: sweetertruth.com